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Statement From COR Wheels
October 24, 2012 by COR Staff
Due to some unfortunate circumstances regarding a set of COR forged wheels, we feel that it is necessary to publicly address the situation and reiterate our company’s commitment to quality and customer service that has helped us build a strong reputation within the industry.
We are sure that many of you feel this response is long overdue, but given the sensitive nature and legalities involved, we had no alternative but to proceed with care, so as not to inflame an already volatile situation. Until this time, we have had nothing but excellent feedback and reviews from our clients concerning our products and service. In relation to the number of wheels that we have produced, our warranty adjustments have been less than one tenth of one-percent, which is a superb standard for any manufactured product. This is due in no small part to our commitment to building long lasting relationships with our distributors and returning customer base whose support is well recognized and very much appreciated.
The isolated incident that occurred with one of our clients was very unfortunate and unforeseeable, and we are thankful that there were no injuries. The product involved was designed, developed and third-party tested to ensure its integrity, strength, and reliability. The safety of our customers is extremely important to us, and is not a matter taken lightly by any member of our organization.
It is customary–and our preference–to service our customers directly. The client elected to bypass our resolution process by communicating with us through third parties (specifically an attorney). We sincerely hope that those following this series of events can appreciate that we had no other option than to turn this matter over to our product liability carrier, which exists specifically to address situations such as this. To be clear, the claim for warranty denied on the published letter was a response to the client’s attorney’s demand letter, and not COR Wheels refusing to stand behind its product. Prior to the involvement of legal counsel, the client was offered a full refund, regardless of any specific warranty considerations. We would like to clarify that the revisions made to our warranty were a direct result of the client’s attorney’s assertion that our terminology was vague. This does not speak of the safety and appropriateness of the product, which we feel is 100-percent safe for use on or off the track, but rather to the applicability of our warranty. With this revision, our warranty policy is more in-line with industry norms, which even at the OEM level precludes the use in a track environment.
As a final thought, we at COR wheels want to reiterate our commitment to the performance aftermarket and help further everyone’s understanding of the process and technology behind automotive wheels. We have a standing invitation for any interested party or any member of the media to visit our headquarters in Florida, tour our facilities, and meet the individuals responsible for designing, creating, and manufacturing the products that we are so very proud to offer. We sincerely hope that you will avail yourselves of this offer so that you may observe first-hand, our manufacturing and quality control process and the effort that goes into each and every product that leaves our facility.
Christopher Robles & Robert Herrera
Founders & Owners
COR International, LLC
2799 NW 82nd Avenue
Miami, Florida 33122